At CoLab Cove, we value flexibility and fairness. We understand that plans can change, and this policy explains how cancellations, refunds, and rescheduling requests are handled for our workspace bookings and services.
1. Meeting Room & Event Bookings
- Bookings cancelled more than 48 hours in advance are fully refundable or can be credited for future use.
- Cancellations made within 24–48 hours are eligible for a 50% refund or credit.
- Same-day cancellations or no-shows are non-refundable.
- Refunds, where applicable, will be issued after deducting a 15% administrative fee from the refundable amount. This covers processing and coordination time.
- Changes to date or time are subject to availability and must be confirmed by our team via WhatsApp or email.
Example: If your booking fee is RM100 and you cancel within 24–48 hours, your 50% refund (RM50) will be issued after deducting a 15% administrative fee (RM7.50). You will receive RM42.50.
2. Hotdesk Passes
a) Day Pass & Hourly Pass
- Day passes and hourly passes are non-refundable once purchased or activated.
- Bookings may be rescheduled within one (1) month of the original date, subject to availability.
- Rescheduling must be made via WhatsApp or email before the original booking time.
b) Prepaid Passes (3-Day / 5-Day)
- Prepaid passes must be used within two (2) months of purchase.
- Unused or partially used passes are non-refundable, but may be transferred to another person upon request.
3. Dedicated Desk & Private Office Plans
Dedicated Desk and Private Office memberships follow their respective Terms of Business (TOB), which include detailed conditions on billing, renewals, and deposits.
All plans are pre-paid and non-refundable once activated. Full terms are provided upon sign-up or request.
4. Virtual Office Memberships
Virtual Office memberships are non-refundable once payment is made, as registration and mail-handling services begin immediately.
Members who wish to discontinue or not renew their plan must provide at least one (1) month’s written notice before the expiry date.
Virtual Office memberships are governed by their own Terms of Business (TOB), which outline renewal, mail handling, and company signage conditions. Full terms are provided upon sign-up or request.
5. CoLab Cove Assist (Administrative & Governance Support)
- Project fees and retainers are confirmed upon acceptance of quotation or invoice and are non-refundable after work commences.
- If work has not started, refunds may be issued less a 25% administrative fee to cover consultation and setup time.
6. Force Majeure
In the event of unexpected closures or circumstances beyond our control (e.g., power failure, government restrictions, or flooding), we will offer to reschedule or credit your booking for future use.
7. How to Cancel
To cancel or reschedule, please contact us via:
- 📞 WhatsApp: +6010-291 0183
- 📧 Email: colabcove@gmail.com
Please include your name, booking date, and service type. We will respond within one working day.
8. Policy Updates
CoLab Cove reserves the right to update this policy as needed to reflect operational or legal changes. The latest version will always be available on our website.
